Neovance L.P. (formerly known as Neovance Patient Access), has a place of business at 8045 Arco Corporate Drive, Suite 250, Raleigh, NC 27617. Together with its subsidiaries and affiliates (collectively "Neovance", “We”, “Us” or “Our”), Neovance is committed to protecting your (“Your” or “You”) information that We may collect or which You may submit to or through our website or other Neovance websites or mobile applications that directly link to this privacy statement (collectively, the “Website”).
This privacy policy (the “Privacy Statement”), together with Our Terms & Conditions, describes the types of information We may collect, how We may use Your information, and how We may disclose that information.
Please read the following carefully to understand Our views and practices regarding Your information and how We will treat it.
For more information on the use and disclosure of information collected about or from residents of California and Virginia, please see Our California and Virginia Privacy Policy. The California and Virginia Privacy Policy supplements this Privacy Statement. If there is any conflict between this Privacy Statement and the California and Virginia Privacy Policy, the California and Virginia Privacy Policy will control solely with respect to information relating to residents of California and Virginia. If you are a resident of California or Virginia, You acknowledge our California and Virginia Privacy Policy.
This Privacy Statement applies only to information collected on the Website. It does not apply to information collected on any third-party site that may link to or be accessible to the Website over which We have no influence or control. The use of other sites, or the submission of information to other third-party sites is at Your own risk and is subject to their privacy statements and policies.
Generally, You can visit the Website without revealing who You are and without disclosing any of Your personal information. However, there may be times when We require information about You or Your device, or when You wish to disclose such information to Us. Such information is obtained when You use our Website, or it is submitted by You and is subject to the provisions set out in this Privacy Statement.
We collect and process the following information (including Your personal data, which directly or indirectly is individually identifiable of You):
We obtain the information listed above:
Where required by law, We may ask for Your additional explicit consent to collect information considered to be sensitive personal information (such as information about Your race, ethnicity, or health information). You may withdraw such consent at any time by contacting Us at the details below.
We obtain personally identifying information about You only if You voluntarily choose to provide such information via correspondence with Us. Feedback forms used in Neovance correspondence specifically request that You do not include personal information such as usernames, passwords, social security numbers, and private health information.
Correspondence conducted via Neovance feedback forms is stored on a third-party server and then downloaded by Neovance personnel.
Various Neovance webpages and programs give users the option to make electronic payment for services. Information from these bill payment links is not tracked or recorded but may be transmitted to independent third parties for payment processing.
We may be required by law to collect certain personal information about You or as a consequence of any contractual relationship We have with You. Failure to provide this information may prevent or delay the fulfillment of these obligations.
We use Your information for one or more of the following purposes:
When we use Your contact information to communicate to You about new services and products that may be of interest to You, You will be given the option of receiving periodic informational/promotional mail or email from Us. You choose whether or not to receive correspondence when You provide this information or by changing Your preferences within Your registration profile or by following the instructions provided in the email at any time.
If You do not want Us to use Your information in this way, please contact Us at the details below.
Your personal information may be transferred to, stored, and processed in a country other than the one in which it was provided, including the U.S. (i.e., a ‘Recipient’ country). Neovance will use mechanisms for any such transfer as required under applicable law. If You have questions concerning the transfer of Your information, please contact Us using the contact details set out below.
We may share Your Personal Information with agents, contractors, or partners of Neovance in connection with services that these individuals or entities perform for, or with, Neovance. We may, for example, provide Your information to agents, contractors, or partners for hosting Our databases, for data processing services, or so that they can mail You information that You requested.
Neovance will disclose Your information in response to duly authorized information requests of any law enforcement agency, court, regulator, government authority, or other third party, where We believe such disclosure is necessary to comply with a legal or regulatory obligation, or otherwise to protect Our rights or the rights of any third party, including to identity or locate anyone for the prevention or detection of crime or the apprehension or prosecution of offenders. You waive and hold Us harmless from any claims resulting from such disclosures and from any actions taken as a consequence of investigations by either Us or law enforcement authorities.
We will also transfer your information to a third party in connection with the sale, assignment, or other transfer of Our business to which the information relates.
We also share aggregate, non-personal information about Website usage with affiliated and unaffiliated third parties.
We reserve the right to take any appropriate legal action, including referral to law enforcement, for any illegal or unauthorized use of this Website. We also reserve the right take any action to prevent the unauthorized use of Our intellectual property.
We will retain and use Your information to the extent and for a period permitted under applicable law, including as necessary to comply with our legal obligations, resolve disputes, enforce our legal agreements and policies, and protect Our property.
We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of the Website, or We are legally obligated to retain this data for longer time periods.
If You choose or are given a user identification code, password or any other information as part of Our security procedures for one of the registration-only sections of the Website, You are responsible for maintaining the confidentiality of Your password and username for the Website and You are responsible for all activities that are carried out under them.
We will not be liable where someone else uses Your password or username. You agree to notify Us immediately at the contact information provided below of any unauthorized use of Your password or username of which You become aware. We have the right to disable any user identification code or password, whether chosen by You or allocated by Us, at any time to safeguard your account and data.
Please be aware that while We take appropriate steps to safeguard the security of Your Personal Information, the transmission of information over the Internet is not completely secure and therefore You do this at Your own risk.
We implement technical and organizational measures to maintain a level of security appropriate to the risk to the Personal Information We process.
To request that Your Personal Information be deleted from Our databases, please see below for more information.
Neovance tracks visitors to our Website by collecting usage data using various methods, tools, and technologies to store or collect information about Your use of and access to our Website (“tracking technologies”). Tracking technologies may set, change, alter or modify settings or configurations on your device. A few of the tracking technologies we may use include the following (and subsequent technology and methods later developed):
These tracking technologies are used to (1) enable certain functions and tools on the Website, (2) assist in the navigation of the Website, (3) track resources and data used on the Website, (4) promote Neovance’s products and services, and (5) remember computer settings. Neovance also collects other forms of usage data, such as information on browsers used to access our Website, search terms used to find the Website, and traffic referrals and links to our Website. This usage data may not be permanently maintained within our tracking system.
Neovance also uses the services of Google Analytics and other similar software to analyze traffic to the various Neovance webpages. Data collected regarding site usage is compiled in aggregate to improve the performance of the site, create a profile of uses, and improve our marketing and advertisements. By accessing our Website, You expressly consent to the use of these tracking technologies, and this data collection and use.
If You do not wish Your information to be included in aggregated data through Google Analytics, You can download and install Google’s “Google Analytics Opt-out Browser Add- on” available HERE. If You wish to prevent the use of cookies or for Your information to be included in aggregated data through Google Analytics, You must modify the properties on Your web browser for both as described above.
We are giving You notice of the tracking technologies and Your available choices regarding them so that your consent is meaningfully informed. You are responsible for managing any preference changes on your device or browser. Generally, certain tracking technologies may be rejected, disabled, or removed by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked in the future by selecting certain settings. Each browser You use will need to be set separately and different browsers offer different functionality and options in this regard.
Please be aware that if You disable or remove these tracking technologies some parts of our Website may not work and when You revisit Our Website your ability to limit browser-based tracking technologies is subject to Your browser settings and limitations.
Various third parties are developing or have developed signals or other mechanisms known as “do not track signals.” For instance, some browsers may have such signal options, although they differ as to if the signal is set as default or must be turned on by the user. Further, there is currently no standard as to what sites and app operators should do with regard to these signals. Currently, we do not monitor or take any action with respect to these signals or other mechanisms, although we may consider doing so if an understandable and practical standard is developed and widely adopted.
The Neovance Website may contain links to a number of sites that may provide useful information. Links contained on the Neovance Website that transfer You to a non-Neovance site are not maintained by Neovance and may contain different information and/or different privacy policies from those of our Company. You may review the privacy policies of these websites and/or receive specific information regarding that site's privacy policies and procedures after leaving the Neovance site. Neovance is not responsible for the content or privacy practices of a non-Neovance Website. Neovance does not control, or have any input into, whether our business partners or internet-linked sites, use or accept cookies on their sites.
We may update this Privacy Statement from time to time. When We do update it, for Your convenience, We will make the updated Privacy Statement available on this page. Changes and additions to the Privacy Statement are effective from the date on which they are posted. Please review the Privacy Statement from time to time to check whether We have made any changes to the way in which We use Your Personal Information.
You should be aware that this Site is not intended for, or designed to attract, individuals under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with personal information, please contact Us.
You may have certain rights regarding Your personal information, subject to local law. These may include the right to:
We encourage You to contact Us to update or correct Your personal information if it changes or if the information We hold about You is inaccurate. Please note that We will likely require additional information from You in order to honor Your requests.
You may request that Your personal information be deleted, You may continue to receive materials for a short period while We are updating Our lists. Your records will then be permanently deleted from Our systems.
Neovance L.P., is based in the US and is the controller responsible for information that it collects and processes.
If You have any questions or concerns regarding the way in which Your information is used, please contact Us via mail at 8045 Arco Corporate Drive, Suite 250, Raleigh, NC 27617, marking Your letter for the attention of the Chief Legal Officer. Our Data Protection Officer can be contacted at DPO@neovance.com.
This Privacy Statement is dated November 10, 2024.
